This is the exact stuff many Veterans have to put up with when going to the VA.
Now, let me ask you, if your civilian nurse or civilian DR treated you like this, would you put up with it? Heck no! You would find a new office, but, many Veterans have no choice but to go to their local VA for medical help. The local nurses and Drs in those offices know those Veterans have no choice and treat them as second class citizens.
I hope this nurse never finds another job dealing with any patients. This is not the way to treat any patient, especially a Veteran!
When will the VA fix these issues? They keep promising to get rid of people like this, yet, these type of stories pop up almost every week. These issues need to be fixed sooner rather than later.